REFUNDS POLICY

Last updated: June 5, 2025

GENERAL TERMS AND CONDITIONS OF REFUND

EMOGIR.LS LLC, doing business as Zelfur.gg ("Company," "we," "us," or "our"), maintains sole and absolute discretion in the evaluation and determination of all refund requests. The Company reserves the right to approve or deny any refund request based upon various factors including, but not limited to, service utilization, account standing, and the nature of the request. The following terms and conditions shall govern all refund requests:

  • All refund requests must be submitted within twenty-four (24) hours of the initial purchase
  • Approved refunds shall be processed within twenty-four (24) hours of approval
  • Refunds shall be issued exclusively to the original payment instrument
  • All refund determinations are final and non-appealable

NON-REFUNDABLE ITEMS AND CIRCUMSTANCES

The following items and circumstances are expressly designated as non-refundable, without limitation:

  • Purchases exceeding twenty-four (24) hours from the time of transaction
  • Services that have been partially or fully consumed by the user
  • Accounts with documented prior refund history
  • Items purchased under promotional or discounted pricing structures
  • Services terminated due to violations of Terms of Service
  • Transactions completed using promotional credits or gift card instruments

ZERO-TOLERANCE CHARGEBACK POLICY

The Company maintains a strict zero-tolerance policy regarding payment reversals ("chargebacks"). Any attempt to circumvent proper dispute resolution channels through forced payment reversals via payment providers shall result in immediate and irrevocable consequences.

The initiation of a chargeback shall result in the following actions:

  • Immediate and permanent termination of all associated accounts
  • Perpetual prohibition from accessing all Company services
  • Complete forfeiture of all purchased services and associated benefits
  • Permanent restriction from future purchase opportunities
  • Potential initiation of legal proceedings for fraudulent chargeback activities

Users are required to address any payment disputes through proper channels by contacting [email protected] prior to initiating any payment reversals. The Company maintains a commitment to resolving legitimate payment disputes through established protocols.

REFUND REQUEST PROTOCOL

To initiate a refund request, adherence to the following procedural requirements is mandatory:

  • Submit formal written request to [email protected]
  • Provide transaction identification number and detailed justification for refund request
  • Include all pertinent documentation and supporting evidence
  • Await official response from Company support personnel (within twenty-four (24) hours)

Upon approval, refund processing shall be initiated to the original payment instrument within twenty-four (24) hours of approval notification. The actual timing of fund availability may vary based on the policies and procedures of the user's financial institution or payment service provider.

MODIFICATION OF REFUND POLICY

The Company hereby reserves the right to modify, amend, or update this refund policy at any time without prior notification to users. Continued utilization of the Company's services following any such modifications shall constitute acceptance of the updated policy. Users bear the responsibility for regular review of this policy to maintain awareness of any modifications hereto.