Tickets
Create and manage support ticket channels with customizable workflows and staff roles.
Overview
The ticket system allows servers to create dedicated support channels for users. Administrators set up panels with button or dropdown menus, and members create tickets by selecting an option. Staff can claim, manage, and track tickets with full customization.
Getting Started
Create a ticket panel with the interactive manager or via command.
,ticket panel create (name) [mode]
,ticket panel send (name)
Panels can use button or dropdown mode (default). You can create up to 15 panels per server.
Before sending a panel, you must add at least one option to it. The panel message requires Send Messages and Manage Webhooks bot permissions in the destination channel.
Panel Setup
Configure where and how ticket panels appear.
Options & Categories
Options are the buttons or dropdown choices users click to create a ticket. Each option can route to its own category.
Support Roles & Access
Control which roles can see, claim, and manage tickets.
Forms & Fields
Forms collect structured data from users when they create a ticket. Each panel can have multiple forms, and each form can have up to 5 fields.
Ticket Lifecycle
Commands for creating, claiming, and managing open tickets.
Ticket Management
Rename, move, and edit metadata on tickets.
Blacklist
Prevent users or roles from creating tickets.
Blacklisted users cannot create tickets but can still be added to existing tickets manually.
Claim Profiles
Members can set a personalized greeting message that displays when they claim a ticket.
Listing & Statistics
View ticket history and statistics.
Troubleshooting
If the panel message doesn't post, check that the bot has Send Messages and Manage Webhooks permissions in the destination channel.
A panel must have at least one option before it can be published. Use ,ticket option add to add options first.
If no category is set for an option, tickets will use the panel's default category. If neither is set, tickets create in the guild root.
Support roles are required for staff to claim tickets. If no roles are set on an option, only users with Administrator permission can interact with those tickets.
Deleted panels cannot be recovered. Transcripts are sent to the log channel before deletion.